About Us This web site is owned and operated by Favours & Gifts who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Favours & Gifts
50 Sandy Lane
Phone: 0161 408 2750
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments via Paypal you do not need a paypal Account. If you are shopping from outside the UK, place your order and your card company will convert the transaction to Euros or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Shipping Charges
Please note that all delivery times stated on this page are from the date the goods were despatched and not from the date you place your order.
UK Mainland Price
Royal Mail £3.99 £4.50 £5.95 2-3 Working Days
£6.95 2-3 Working Days
Nextday Delivery (Order by 10am)
£9.95 Next Day
Europe Zone 1
Channel & Offshore Islands 10Kgs - £15.00 10Kgs - 30Kgs £30.00
Europe Zone 2
Austria 10Kgs £19.95 10Kgs - 30Kgs £39.95
Europe Zone 3
Czech Republic 10Kgs - £29.95 10Kgs - 30Kgs£59.95
Europe Zone 4
Bulgaria 10Kgs -£39.95 10Kgs - 30Kgs £79.95
Finland 10Kgs - £22.00 10Kgs - 30Kgs £44.00
Switzerland inc Customs 10 Kgs £44.95 10Kgs - 30 Kgs £65.95
Gibraltar inc Customs 10 Kgs £44.95 10Kgs - 30 Kgs £65.95
Cyprus 5Kgs - £29.95 10Kgs - 20Kgs £39.95 Over 20 Kgs £59.95
Other Shipping Charges available upon Application
Delivery Schedule We will process your order right away. We will normally send your order to you in 3 business days. International orders are generally received in under 10 days. For Personalised Goods see Delivery times on the Product Page
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0161 408 2750 or for Ireland +353 858720268
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
We do not store customer credit card details nor do we share customer details with any 3rd parties" Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 7 days from the date of purchase. We do not accept returns after this period, Fulfillment mistakes that we make resulting in the shipment of incorrect products to you will also be accepted for return 7 days from the date of purchase. In the event that the wrong item is shipped or arrives damaged (photographs will need to be supplied) we will replace the item by adding them to your next order or they will be sent out using Royal Mail Recorded delivery. Sample orders i.e. orders containing items of quantities below 6 pieces are not returnable neither are personalised or food items.
International customers who receive damaged items or fulfillment mistakes will be given the option of the replacement items sent in their next order or a refund on that item only.
We do not refund Postage costs.
Returns will need an R.M.A. before returning any item. See your account for link or contact us for a RMA number
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Remittance Terms All goods must be paid for before despatch
Credit Cards Accepted via Paypal - You do not need a paypal account to purchase via Paypal
We accept the following credit cards: Visa, MasterCard and Debit Cards. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placing your order.
Money Orders, Cashiers Checks, Company Checks, & Personal Checks by
For personal and company checks, please allow up to 5 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a £25 fee on all returned checks.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged or by other payments. If payment has already been taken for the purchase and your order is canceled, Our Store shall immediately issue a credit to your account in the amount of the incorrect price